Customer Testimonials
Came for regular maintenance, Sheena the service advisor, kept me updated on the progress and my car wad ready at the time promised.
Appointment began as scheduled. Service advisor kept me posted on service progress and checked on me in the service center. Service as promised.
Veronica at 1 Toyota Rivertown was excellent to work with and took care of all my needs perfectly. This group is always super friendly and helpful, and I'm in my fourth Prius purchased from them.
People were very courteous Service I feel was a little slow for just an oil change Had to wait a while to be checked out after my vehicle was already waiting for me to take
They go out of their way to make sure you leave happy. Great customer service rep
Enjoyed my visit today. Justine Haas was very helpful and answered all my many questions. It actually was a pleasure doing business with Group 1 Toyota Rivertown.
Had an appointment and waited 3 hours for oil change and tire rotation!!After waiting 2 hours no one had started the service on my vehicle. There was no updates or communication provided to me.during this service visit. . When I tried to reach out to Veronica for a 3 hour update, she was unavailable, with a note posted at her desk to reach out to another advisor for assistance. James McBroom had to finish my check out. I never received a text message to track my service progress/ status until I found Mr McBroom after 3 hours. This text from him to track ... Read More DealerRater - Aug 1, 2026
When i arrived I was waited on very quickly. Svc Rep was very nice and knowledgeable. Service completed in a timely manner.
Good experience from start to finish. Sales agent Kelsey Berardi worked with me to find a truck I liked and priced to suit me. Very professional, no pressure, answered all my questions and followed up on the prep work and kept me informed. After making the deal she still stayed with me until all the paperwork was finished and I drove off the lot. If you are looking for a vehicle call on "Kelsey Berardi" . Excellent service. Thank you Kelsey. Gene in Dothan.
Service advisor was very thorough. Went out of his way to be sure everything went smoothly.
Bad overall experience. I made an early appointment (9:30), arrived on time and still was made to wait 3 hours. And to make things worse, I was given a list of services that needed urgent attention all together totaling over $1,600.00. I am now my own mechanic.
Dealership was pleasant. The staff were very friendly and welcoming. I would recommend this dealership to all my relatives and close friends. The managers were very informative and helpful during the whole process and I was highly satisfied with my purchase and experience.
Christina was amazing.. I had purchased another vehicle over a year ago and was happy to find her again for this purchase.. everything went really smoothly and both my wife and I love this new 2026 RAV4..
I have been doing business with Group 1 Rivertown Toyota for about 19 years and have helped me with my last 10 Vehicle purchases or leases for my family. Good people to work with.
Desmond was wonderful. He got my car in and solved my problem quickly. Got me out quick. Everyone was kind and helpful.
Ms. Veronica at Rivertown Toyota in Columbus Georgia was pleasantly awesome and professional. She demonstrated dexterous skills.
Desmond Baker is an awesome service advisor. He kept me informed on the status of my vehicle. I will ask for Mr Desmon to be my service advisor on my next service.
I feel more communication is needed,went to pu car said it wouldn't be done for awhile had to get a ride and then an hour later I got a call saying it was done so I had to get another ride, if I had known It was only be an hour have waited there
This is the best dealership that I had in a long time. Thanks you for your services
The Service Department is outstanding! But things are very slow, to receiving parts for safety Alerts on your vehicle. I have been wanting almost TWO years for a Safety fix on my 2025 Tundra.
I bring my car paid 99.00$ for nothing because they didn’t know what was the problem..🤬
Kelsey did a great job, very easy to work with. Everything went very well through the whole process.
I recently bought a Toyota Highlander from Brenton “Bo” Aviles. The entire process could have been smoother. I totally recommend Toyota Rivertown in Columbus.
The service staff were nice, and competent enough. The service is fine, however, my oil change took almost 3 hours. That’s an absurd amount of time for an oil change.
Aaron Lightsey was very helpful for my car service and explained everything and answered all my questions
They nice work with you in what you want.they keep you posted about your vehicle.they also ask if you have any question about anything.they fast.you can count on them.honest and careing
It was good and i appreciated the snacks. Please add allergy friendly snacks. The dealership was what I expected
Horrible experience with them doing $2500 of work that was done wrong, waiting several weeks because their young tech assigned to my car was "busy with school" Used to have some resemblance of customer service, but was intentionally ignored last service and possible racism by the three guys who came out. I left a negative review, all of a sudden I'm getting 10x more emails and letters in my mail harassing me after being very reasonable every time I've had an issue here. Spent years in Florida with the car and at several dealerships without issue. Always ... Read More DealerRater - Jun 18, 2026
Fair experience with my service visit this morning.Wait time on vehicle was bearable.Customer waiting area a plus.Will probably return soon for new tires when there is a tire sale.Thanks
As soon as I arrived, I was politely greeted and taken care of. The wait was not too long and the staff assisted with any questions I had.
Very fast and friendly. I recommending for anyone to come. You get your car in a timely manner
I have purchased 2 vehicles from this dealership and each time was awesome. Friendly, courteous, and professional. Kelsey Berardi made this experience very pleasant, and she really worked hard to find us the right vehicle. Thank You!
Good service but a bit pricey Natali was efficient I liked the idea if the ride
Terrible Communication and Total Waste of TimeI inquired online about a vehicle and spent two days trying to get simple questions answered. Instead of actual help, I just received automated-feeling replies asking what questions I had—even though I repeated my questions in several emails. I was also promised a video of the car that never arrived. After pushing for updates again, I was finally told the vehicle was already sold, followed by a pivot asking what else I was interested in. I will absolutely not consider buying any other car from this dealership. Avoid their online sales department.
Everyone was very friendly and professional. The tech advisor, Aaron, was wonderful. He kept me informed of what was being done to my car. He answered all my questions in ways I would understand, and everything he told me was done.
Good services and very professional. Keep you updated on service being completed. Will visit again.
Veronica was very nice and answered all my questions. She was very helpful and informative of everything that needed to be done
Always on top of things. Great customer service everyday and great people all over group 1 rivertown Toyota dealership.
A little pricey but worth it. I have over 100k miles on my 2009 Highlander. We bought it new and it has been a great car with very few issues over the years. We have taken good care of it but as it gets older repairs seem to increase. They took great care of our car and great care to their customers. I took the car in on a Saturday and did not have a ride to go home so Quenisha called me an Uber. She is a very sweet person to work with.
The staff is friendly and mostly efficient. There always seems to be an issue when they service my vehicle serviced. The first time, they forgot to put my wheel key back. The second time it took three hours after my appointment for them to start working on the vehicle. Today, the service tech got oil on the inside of my vehicle. The sad part is ill continue to go here because the other places in town are worse.
Great People nice waiting room just excellent all the way explains everything you need know
It was quick and easy to get an appointment when the part I needed came in.
Had to wait over two hours for oil change. They charged over what was quoted to me from Call Center. Car was not vacuumed out and no explanations of any kind.
Austin M was my service advisor he was very knowledgeable and helpful. He communicated with me through the process and had no problem answering questions or even going into detail explaining what I needed done and what it would cost. I do hope that his company realizes what an asset they have in this young man. It is very hard to get good customer service here lately and I would say he went the extra mile. Since Nikki he is the first advisor who actually made me feel like he actually cared about me as a customer and appreciated me. ... Read More DealerRater - May 18, 2026
The process was quick and efficient. The service agent kept me informed about the wait time and was very responsive to questions. I’m happy with the service.
They are always courteous and the lady I dealt with today did a fantastic job!
Clean and professional. Staff was attentive to our needs. Our salesman, Bo, was organized, kind, professional, well mannered, and willing to answer any questions that we had.
It was great they got me in even though I was 30 minutes late, I took a nap and the guy was even gentle when he woke me up, and told me the car was done. The car was clean, serviced, the people were friendly and the guy looked like he used to play basketball, so 5 stars on hiring processes here.
My recent visit ar Group 1 Rivertown Toyota was a culture of integrity and excellence customer service.
Only dealership I’ll purchase from. Bought 8 vehicles over the last past 3 years.
I took my minivan in for the 20,000 mile service. I was met by a very friendly staff. There was plenty of seating available. They even had pizza for us as it was noon on a Saturday. I was planning to wait a couple of hours and came prepared but was pleasantly surprised that my wait time was only an hour. I will definitely be back.
Bryce was a very helpful advisor! Made sure everything went smoothly and did not have any problems.
Nice and polite but service techs are unreliable on completely task. Needing help in that area.
Patrick and Chester were courteous and patient as we navigated our truck purchase. Thank you
Disappointed in service dept. from check in to picking up my car 10 hours later
The young lady who was my adviser was very knowledgeable about how things work there, since was very curious and kept me updated.
Customer service experience completely absent from service department. Asked for update 90 minutes after checking in and vehicle hadn’t even been serviced yet, even with an appointment. There was no communication offered by the desk. They spent more time on break than physically present.
Nice, comfortable waiting area. This was my first oil change. It went a lot faster than I would have thought. Service writer was very nice.
I love the professional service of the business as well as the courteous service. Well informed of your needs.
They done good. They done good. They done good. They done good. They done good.
Misty did a great job! Very helpful and knowledgeable of what was going on and with helping me.
They kept my car for nine hours because "recalls take a long time." When I finally got the car back, all they'd done was the basic 30k mileage service I came in there for in the first place. So why keep it all day? Now I have to go back.
Sheena was very professional and helpful. I appreciated her willingness to answer questions I had about my car being serviced, as well as walking me through the paperwork.
Misty TeDisco was the sweetest girl she made sure I had everything I needed when I was there waiting on my car when my car was done she answered all my questions she was the best so happy with everything.
I've brought my car to this dealership for 14 years and generally had good experience and good service. However, I took my car in for squealing brakes on3/28 AND ad defroster light that blinked upon starting the engine for about a minute. Agreed to Service advisor's recommendation for a brake inspection and pay $99 for diagnostic fee for blinking light. Advisor called later an said brakes were good (7) and the squealing is from morning dew on brakes (I told advisor the car is parked in garage, so no dew. Also, it squeals when the car has been driven a long ... Read More DealerRater - Apr 3, 2026
This was my first visit and my first toyato. Soon as i arrived for service someone came right out greeted me with a smile and respect. Even laugh at a few of my not so funny jokes. Very professional answer questions i asked about the car. Love my toyato.All the different features.
Veronica in Service was AMAZING and got a sales quote on the 2021 RAV4 and Robert was AWESOME. Been buying from Columbus Toyota dealerships over 40 year!
I truly appreciated the timely manner in which my services were rendered . Having an appointment really WORKED..
I bought a car December 23, 2025. Maverick Dodd pressured me into buying a maintenance plan that I didn't need. I cancelled it the next day. I should have gotten a refund in 45 days. I noticed that Group 1 is not going to give me a refund. I HAVE TO CALL TOYOTA TO STEP IN!! I just got my refund after 3 months waiting!! I called the General Manager Shelby Holly and she will not return my call. She gets the salesman to call me. I took my fingernail to remove the "Rivertown Toyota" decal off my car. I have a ... Read More DealerRater - Mar 25, 2026
Great service, nice staff and waiting area with wifi and drinks also available while you wait
The Staff was very courteous and efficient. Sheena always take care of me and ensures my care needs are good to go.
Quanisha was amazing and very helpful. She was very detail oriented and even solved alpt of my problems
1 key fob broken, 1 key fob dead, car battery died same day I bought the car, parts sold me wrong battery, finance tried to run game on me. Buyer beware!
Veronica is the great service advisor. She has always taken care of my vehicle. Great turn around time and job done well in all the service appointments
Very informative and let me know the process every step, even gave me the time to expect the vehicle to be ready, definitely makes me want to have him service me again
Great management, great sales staff, and an awesome service department. Definitely might go to for Toyota purchases and service needs.
Bad service always never go back to this place bad at all in Columbus Georgia
I let Zach know I was on the way. 4 hour drive Everything was ready to make my new purchase. He was an amazing representative of this business. Very helpful, very knowledgeable of my vehicle was able to teach how to use all the safety features and all the bells and whistles. Great experience and highly recommend Zach.
Thank you for the good service that you provided today on my new RAV4. Lovely waiting area and wish I hadn’t already eaten lunch because the pizza looked wonderful. Be
I had oil change tires rotated and recall on view camera going out or freezing. Told could take up to 4 hours on recall and items completed and time was 3' 48" In & out very one polite and informative and the advisor seem work well together if one person tied up another jumped right in and got me finished so I didnt have ro wait. I was very pleased And this dealer does stuff on both my 2016 & 2024 highlander
I had a great experience with the service department. Prompt service and very courteous. Highly recommend.
Everyone was polite and professional. My car was serviced at the appointed time. The waiting area was neat.
Took my vehicle for the first time to get tire rotation and take off locking lug nuts. charged me 35.00 for rotate, then charged $99.00 labor to take locking lugs off. The locking lugs have to come off to do the tire rotation. This is called double billing. Its theft, and its illegal. Called the service manager, never called me back. Emailed GM, who instead of finding out why her service department is stealing from customers, emailed me back with an email full of excuses. DO NOT take your car here. If they did it to me, they'll do it to ... Read More DealerRater - Feb 25, 2026
I had an appt at 7 am to get my service on my car. The representative recommended two services and said my car should be ready by 10:30. Well at 11 I asked and he said he was getting my paperwork together. Then he came to me and said he had the wrong name, it would be close to 1 pm before my car was ready. I said what? U told me 1030 why 1? Then I said if they have not started the recommended services just dont do those. Because im not going to wait that long. Its ridiculous that I had an appt and ... Read More DealerRater - Feb 22, 2026
They performed the minimum amount of work for a specific item I needed fixed and didn't check that everything worked properly. When I got home, I noticed that the rear windshield wiper isn't still.
Good customer service, grate service fast work makes the wait time short any body can feel comfortable on their visit to the dealer
Rivertown Toyota has always been my go to place for transportation. I will continue to use Rivertown Toyota as my go to place.
Had a engine recall, dealership provided a loaner car. Everything went smooth besides some shipping issues.Very satisfied with the end results.
Had a great experience today getting maintenance done at this dealership. The whole process was smooth, professional, and quick. Austin Melendez especially was outstanding, very helpful, respectful, and kept me updated the entire time. He made everything easy and made sure I understood what was being done without trying to upsell anything unnecessary. Really appreciate the customer service and attention to detail. Definitely recommend, and I’ll be coming back.
It's a clean place, and the staff was exceedingly helpful and patient to my mom and I.
Bought a Toyota Crown Signia and have used them now 3x for the 5,000 mile service that comes with purchase. Scheduling department is accommodating so that the best time for me can be scheduled. I usually wait during service visit. The waiting area is very nice. Service associates keep me updated through texts so I know what's going on with my car. Nice feature is that I can text service associate during service time if I have questions. Each time after service an associate walks me to my car and asks if I have any questions. I appreciate their professionalism ... Read More DealerRater - Feb 14, 2026
I got good service, didn't take that long the hole staff is friendly.Thanks
Alaina Hill provided outstanding customer service and professionalism throughout my appointment. I appreciate her assistance.
Took car in at 745am for a diagnostic they found out what the problem was
Due to a misunderstanding with my bill I was happy. Your service kids need to pay more attention.
Very enjoyable experience! Everyone was friendly and helpful, and my salesman Jonah was the best! He took the time and care necessary to ensure I was aware of all my options and made the whole process a breeze!
Easy to make an appointment. They keep you in the loop from start to finish and never pressure to do extra work. They explain everything when you pick up your vehicle.
The buying process was very easy the cell dealership person by the name of Robert was a great sale person and explained everything that we needed to know and make the buying process much easier thank you Rivertown Toyota
Great service, Great personnel. Explained everything about the repair in layman term. Without making you feel lost.
Very friendly staff, quick service. I had planned on leaving my car while I went to watch a movie but they actually finished before the movie started.
