Customer Testimonials
The Service Department is outstanding! But things are very slow, to receiving parts for safety Alerts on your vehicle. I have been wanting almost TWO years for a Safety fix on my 2025 Tundra.
I bring my car paid 99.00$ for nothing because they didn’t know what was the problem..🤬
Kelsey did a great job, very easy to work with. Everything went very well through the whole process.
I recently bought a Toyota Highlander from Brenton “Bo” Aviles. The entire process could have been smoother. I totally recommend Toyota Rivertown in Columbus.
The service staff were nice, and competent enough. The service is fine, however, my oil change took almost 3 hours. That’s an absurd amount of time for an oil change.
Aaron Lightsey was very helpful for my car service and explained everything and answered all my questions
They nice work with you in what you want.they keep you posted about your vehicle.they also ask if you have any question about anything.they fast.you can count on them.honest and careing
It was good and i appreciated the snacks. Please add allergy friendly snacks. The dealership was what I expected
Horrible experience with them doing $2500 of work that was done wrong, waiting several weeks because their young tech assigned to my car was "busy with school" Used to have some resemblance of customer service, but was intentionally ignored last service and possible racism by the three guys who came out. I left a negative review, all of a sudden I'm getting 10x more emails and letters in my mail harassing me after being very reasonable every time I've had an issue here. Spent years in Florida with the car and at several dealerships without issue. Always ... Read More DealerRater - Jun 18, 2026
Fair experience with my service visit this morning.Wait time on vehicle was bearable.Customer waiting area a plus.Will probably return soon for new tires when there is a tire sale.Thanks
As soon as I arrived, I was politely greeted and taken care of. The wait was not too long and the staff assisted with any questions I had.
Very fast and friendly. I recommending for anyone to come. You get your car in a timely manner
I have purchased 2 vehicles from this dealership and each time was awesome. Friendly, courteous, and professional. Kelsey Berardi made this experience very pleasant, and she really worked hard to find us the right vehicle. Thank You!
Good service but a bit pricey Natali was efficient I liked the idea if the ride
Terrible Communication and Total Waste of TimeI inquired online about a vehicle and spent two days trying to get simple questions answered. Instead of actual help, I just received automated-feeling replies asking what questions I had—even though I repeated my questions in several emails. I was also promised a video of the car that never arrived. After pushing for updates again, I was finally told the vehicle was already sold, followed by a pivot asking what else I was interested in. I will absolutely not consider buying any other car from this dealership. Avoid their online sales department.
Everyone was very friendly and professional. The tech advisor, Aaron, was wonderful. He kept me informed of what was being done to my car. He answered all my questions in ways I would understand, and everything he told me was done.
Good services and very professional. Keep you updated on service being completed. Will visit again.
Veronica was very nice and answered all my questions. She was very helpful and informative of everything that needed to be done
Always on top of things. Great customer service everyday and great people all over group 1 rivertown Toyota dealership.
A little pricey but worth it. I have over 100k miles on my 2009 Highlander. We bought it new and it has been a great car with very few issues over the years. We have taken good care of it but as it gets older repairs seem to increase. They took great care of our car and great care to their customers. I took the car in on a Saturday and did not have a ride to go home so Quenisha called me an Uber. She is a very sweet person to work with.
The staff is friendly and mostly efficient. There always seems to be an issue when they service my vehicle serviced. The first time, they forgot to put my wheel key back. The second time it took three hours after my appointment for them to start working on the vehicle. Today, the service tech got oil on the inside of my vehicle. The sad part is ill continue to go here because the other places in town are worse.
Great People nice waiting room just excellent all the way explains everything you need know
It was quick and easy to get an appointment when the part I needed came in.
Had to wait over two hours for oil change. They charged over what was quoted to me from Call Center. Car was not vacuumed out and no explanations of any kind.
Austin M was my service advisor he was very knowledgeable and helpful. He communicated with me through the process and had no problem answering questions or even going into detail explaining what I needed done and what it would cost. I do hope that his company realizes what an asset they have in this young man. It is very hard to get good customer service here lately and I would say he went the extra mile. Since Nikki he is the first advisor who actually made me feel like he actually cared about me as a customer and appreciated me. ... Read More DealerRater - May 18, 2026
The process was quick and efficient. The service agent kept me informed about the wait time and was very responsive to questions. I’m happy with the service.
They are always courteous and the lady I dealt with today did a fantastic job!
Clean and professional. Staff was attentive to our needs. Our salesman, Bo, was organized, kind, professional, well mannered, and willing to answer any questions that we had.
It was great they got me in even though I was 30 minutes late, I took a nap and the guy was even gentle when he woke me up, and told me the car was done. The car was clean, serviced, the people were friendly and the guy looked like he used to play basketball, so 5 stars on hiring processes here.
My recent visit ar Group 1 Rivertown Toyota was a culture of integrity and excellence customer service.
Only dealership I’ll purchase from. Bought 8 vehicles over the last past 3 years.
I took my minivan in for the 20,000 mile service. I was met by a very friendly staff. There was plenty of seating available. They even had pizza for us as it was noon on a Saturday. I was planning to wait a couple of hours and came prepared but was pleasantly surprised that my wait time was only an hour. I will definitely be back.
Bryce was a very helpful advisor! Made sure everything went smoothly and did not have any problems.
Nice and polite but service techs are unreliable on completely task. Needing help in that area.
Patrick and Chester were courteous and patient as we navigated our truck purchase. Thank you
Disappointed in service dept. from check in to picking up my car 10 hours later
The young lady who was my adviser was very knowledgeable about how things work there, since was very curious and kept me updated.
Customer service experience completely absent from service department. Asked for update 90 minutes after checking in and vehicle hadn’t even been serviced yet, even with an appointment. There was no communication offered by the desk. They spent more time on break than physically present.
Nice, comfortable waiting area. This was my first oil change. It went a lot faster than I would have thought. Service writer was very nice.
I love the professional service of the business as well as the courteous service. Well informed of your needs.
They done good. They done good. They done good. They done good. They done good.
Misty did a great job! Very helpful and knowledgeable of what was going on and with helping me.
They kept my car for nine hours because "recalls take a long time." When I finally got the car back, all they'd done was the basic 30k mileage service I came in there for in the first place. So why keep it all day? Now I have to go back.
Sheena was very professional and helpful. I appreciated her willingness to answer questions I had about my car being serviced, as well as walking me through the paperwork.
Misty TeDisco was the sweetest girl she made sure I had everything I needed when I was there waiting on my car when my car was done she answered all my questions she was the best so happy with everything.
I've brought my car to this dealership for 14 years and generally had good experience and good service. However, I took my car in for squealing brakes on3/28 AND ad defroster light that blinked upon starting the engine for about a minute. Agreed to Service advisor's recommendation for a brake inspection and pay $99 for diagnostic fee for blinking light. Advisor called later an said brakes were good (7) and the squealing is from morning dew on brakes (I told advisor the car is parked in garage, so no dew. Also, it squeals when the car has been driven a long ... Read More DealerRater - Apr 3, 2026
This was my first visit and my first toyato. Soon as i arrived for service someone came right out greeted me with a smile and respect. Even laugh at a few of my not so funny jokes. Very professional answer questions i asked about the car. Love my toyato.All the different features.
Veronica in Service was AMAZING and got a sales quote on the 2021 RAV4 and Robert was AWESOME. Been buying from Columbus Toyota dealerships over 40 year!
I truly appreciated the timely manner in which my services were rendered . Having an appointment really WORKED..
I bought a car December 23, 2025. Maverick Dodd pressured me into buying a maintenance plan that I didn't need. I cancelled it the next day. I should have gotten a refund in 45 days. I noticed that Group 1 is not going to give me a refund. I HAVE TO CALL TOYOTA TO STEP IN!! I just got my refund after 3 months waiting!! I called the General Manager Shelby Holly and she will not return my call. She gets the salesman to call me. I took my fingernail to remove the "Rivertown Toyota" decal off my car. I have a ... Read More DealerRater - Mar 25, 2026
Great service, nice staff and waiting area with wifi and drinks also available while you wait
The Staff was very courteous and efficient. Sheena always take care of me and ensures my care needs are good to go.
Quanisha was amazing and very helpful. She was very detail oriented and even solved alpt of my problems
1 key fob broken, 1 key fob dead, car battery died same day I bought the car, parts sold me wrong battery, finance tried to run game on me. Buyer beware!
Veronica is the great service advisor. She has always taken care of my vehicle. Great turn around time and job done well in all the service appointments
Very informative and let me know the process every step, even gave me the time to expect the vehicle to be ready, definitely makes me want to have him service me again
Great management, great sales staff, and an awesome service department. Definitely might go to for Toyota purchases and service needs.
Bad service always never go back to this place bad at all in Columbus Georgia
I let Zach know I was on the way. 4 hour drive Everything was ready to make my new purchase. He was an amazing representative of this business. Very helpful, very knowledgeable of my vehicle was able to teach how to use all the safety features and all the bells and whistles. Great experience and highly recommend Zach.
Thank you for the good service that you provided today on my new RAV4. Lovely waiting area and wish I hadn’t already eaten lunch because the pizza looked wonderful. Be
I had oil change tires rotated and recall on view camera going out or freezing. Told could take up to 4 hours on recall and items completed and time was 3' 48" In & out very one polite and informative and the advisor seem work well together if one person tied up another jumped right in and got me finished so I didnt have ro wait. I was very pleased And this dealer does stuff on both my 2016 & 2024 highlander
I had a great experience with the service department. Prompt service and very courteous. Highly recommend.
Everyone was polite and professional. My car was serviced at the appointed time. The waiting area was neat.
Took my vehicle for the first time to get tire rotation and take off locking lug nuts. charged me 35.00 for rotate, then charged $99.00 labor to take locking lugs off. The locking lugs have to come off to do the tire rotation. This is called double billing. Its theft, and its illegal. Called the service manager, never called me back. Emailed GM, who instead of finding out why her service department is stealing from customers, emailed me back with an email full of excuses. DO NOT take your car here. If they did it to me, they'll do it to ... Read More DealerRater - Feb 25, 2026
I had an appt at 7 am to get my service on my car. The representative recommended two services and said my car should be ready by 10:30. Well at 11 I asked and he said he was getting my paperwork together. Then he came to me and said he had the wrong name, it would be close to 1 pm before my car was ready. I said what? U told me 1030 why 1? Then I said if they have not started the recommended services just dont do those. Because im not going to wait that long. Its ridiculous that I had an appt and ... Read More DealerRater - Feb 22, 2026
They performed the minimum amount of work for a specific item I needed fixed and didn't check that everything worked properly. When I got home, I noticed that the rear windshield wiper isn't still.
Good customer service, grate service fast work makes the wait time short any body can feel comfortable on their visit to the dealer
Rivertown Toyota has always been my go to place for transportation. I will continue to use Rivertown Toyota as my go to place.
Had a engine recall, dealership provided a loaner car. Everything went smooth besides some shipping issues.Very satisfied with the end results.
Had a great experience today getting maintenance done at this dealership. The whole process was smooth, professional, and quick. Austin Melendez especially was outstanding, very helpful, respectful, and kept me updated the entire time. He made everything easy and made sure I understood what was being done without trying to upsell anything unnecessary. Really appreciate the customer service and attention to detail. Definitely recommend, and I’ll be coming back.
It's a clean place, and the staff was exceedingly helpful and patient to my mom and I.
Bought a Toyota Crown Signia and have used them now 3x for the 5,000 mile service that comes with purchase. Scheduling department is accommodating so that the best time for me can be scheduled. I usually wait during service visit. The waiting area is very nice. Service associates keep me updated through texts so I know what's going on with my car. Nice feature is that I can text service associate during service time if I have questions. Each time after service an associate walks me to my car and asks if I have any questions. I appreciate their professionalism ... Read More DealerRater - Feb 14, 2026
I got good service, didn't take that long the hole staff is friendly.Thanks
Alaina Hill provided outstanding customer service and professionalism throughout my appointment. I appreciate her assistance.
Took car in at 745am for a diagnostic they found out what the problem was
Due to a misunderstanding with my bill I was happy. Your service kids need to pay more attention.
Very enjoyable experience! Everyone was friendly and helpful, and my salesman Jonah was the best! He took the time and care necessary to ensure I was aware of all my options and made the whole process a breeze!
Easy to make an appointment. They keep you in the loop from start to finish and never pressure to do extra work. They explain everything when you pick up your vehicle.
The buying process was very easy the cell dealership person by the name of Robert was a great sale person and explained everything that we needed to know and make the buying process much easier thank you Rivertown Toyota
Great service, Great personnel. Explained everything about the repair in layman term. Without making you feel lost.
Very friendly staff, quick service. I had planned on leaving my car while I went to watch a movie but they actually finished before the movie started.
Great people, clean place Bo will work with you to get you what you want and need. Great salesman. Love my ride. No buyers remorse over here
Rivertown Toyota is phenomenal! The staff is professional and proficient. Giovanni was my Service Advisor and he was caring and efficient. I didn’t mind sitting in the dealership 3 hours to have my car serviced. The lobby was clean and comfortable.
By far the best dealership in town. Terry was absolutely great to work with. Group 1 Rivertown was able to help me get out of a vehicle that I bought from a not so good dealership and into a brand new Tacoma that will last for a while! Really appreciate everything they did to help me!
Everyone was very professional and friendly. The environment was warm,clean and comfortable. I will definitely be coming back
Quick and efficient. Austin was great to work with. I appreciate the Toyota Care plan.
Overcharged me at least $200. I regret for being their customer (from buying a brand new vehicle from them to having my cars serviced with them).
I brought in my 2018 Tacoma with an issue I had already 90% diagnosed, it seemed like I was ignored or misunderstood. My issue does not throw a code and the techs never removed the component to see if something was wrong inside. The component is easy to take care of, I thought I would be in good hands for this issue but instead I feel like I got rippped off and charged $100 diagnostic to vehicle storage for the day.
Last time I brought my vehicle in the techs broke several of my lugs and attempted to charge me for the replacements, ... Read More DealerRater - Jan 21, 2026
Everyone was professional and very friendly. I had an eleven o’clock appointment and they took my car as soon as I got there. Everything was done on time.
Do not care about my time. Did not have the parts. Over 20 minutes from when the text indicated the task was complete until I got the car
Staff is very professional, and very thorough.Quinesha was very helpful in answering questions and making sure everything went smooth. Mr.Browning was very helpful and kind as well. Techs are awesome! Nice job! Thanks to all at Rivertown Toyota!
The process was easy and didn't take too long. The service man was friendly and helpful.
All the people were very friendly, they went out of their way to work with you, and make the best deal they could for you , our sales girl was sweetest person trying to satisfy whatever we wanted. I would do business with them again in the future when I need another vehicle.
Transaction went smoothly. Salesman who handled transaction provided what we requested and no surprises when closing transaction. Only complaint a car manual was not provided with our vehicle which makes getting to know your car very difficult with a late model vehicle.
We loved the place, Everyone was very nice and helpful not pushy just helpful about everything!
Lacking communication, no compensation for time loss or incorrect repairs. Just goes by diagnostic codes
90% of the time I was with just my sales representative George Johnson he was very profession
Thanks so much, Tristan, Valerie and management for assisting me with resolving my car issues. I will definitely refer Group1auto.com to my family and friends.
Good service and very professional. Justice was very helpful. All of my questions were answered.
Friendly and efficient staff. The customer service was knowledgeable. The dealership kept the communication open and we could contact each other via text.
